Hi, I’m Reza. I am a learning and development professional who bridges the gap between complex business goals and learner performance.
I don’t just build training courses; I design scalable learning ecosystems that solve operational problems. From reducing customer support tickets by 40% to achieving 95% compliance in regulated sectors, I help organizations transform "required training" into a competitive advantage.
My Strategy & Process: See how I combine data, design, and strategy in this 90 second video.
The Challenge: A logistics company faced regulatory risk with only 50% training completion.
The Result: Designed a scenario-based compliance strategy that achieved a 95% completion rate in the first month.
The Challenge: An e-commerce client was overwhelmed by support tickets due to site navigation issues.
The Result: Implemented a WalkMe digital adoption strategy that reduced support inquiries by 40%.
The Challenge: University staff lacked the technical skills to utilize essential software.
The Result: Created a user-friendly digital upskilling program that received an 88% "Very Helpful" rating from non-technical staff.