Problem: Introduce university administration staff with limited technical skills to software programs like Microsoft Excel. 

Solution: The final version of this course provided a user-friendly learning experience, helping users master various software used in the university including Microsoft Excel. It was praised for its clear, concise and practical content, 88% of participants rated the course as very helpful.

Responsibilities: Instructional designer, storyboarder, visual designer, and e-learning developer.

Tools Used: Articulate Rise and Articulate Storyline.